At Clandestine Liaisons it is our policy to handle complaints effectively and efficiently as part of our overall commitment to providing you with a high quality service.
Any expression of dissatisfaction will be treated as a complaint and dealt with accordingly.
1. Complaints will be handled:
- Confidentially
- Fairly
- Promptly
2. Staff will endeavour to deal with verbal complaints:
- Courteously
- Positively
- Offering potential solutions
- Referring to Senior Management if agreement can not be found
- We operate a zero tolerance policy for abusive or threatening behaviour and reported an verified incidents will result in you being barred from any future events with Clandestine Liaisons or associated companies.
3. If an agreement can not be agreed formal written complaints will be:
- Recorded
- Acknowledged within 7 days
- Looked into and investigated by Senior Management
- Findings and suggested solution within 28 days from initial complaint, unless complainant notified of a more thorough investigation within the time period.
4. The complaints procedure will be:
- Displayed
- Monitored regularly
- Reviewed and evaluated periodically
COMPLAINTS PROCEDURE
Any person dissatisfied with our services is encouraged to make this fact known at the point and time of their dissatisfaction to the persons directly involved. This enables us to rectify the problem and for you to enjoy the events and services provided.